Can I process a credit card if I have no cell reception?
Yes. By using MagicPay Starter or Premier you will be able to accept credit cards even if you do not have cell reception using our offline processing feature. Once you have completed the transaction the credit card details will be…
Does MagicPay Mobile Solution work in Canada?
MagicPay mobile payments does work in Canada. In order to be able to process credit cards in Canada please sign up to one of our Canadian accounts. Click here to find out more information about Canadian Merchant Accounts.
What is a chargeback fee?
A chargeback occurs when a customer calls their credit card issuer bank to force the return of funds already paid. When a situation like this occurs the funds are immediately withdrawn from the merchant’s bank account and an investigation takes…
Can I accept HSA payments through MagicPay?
If you’re a doctor’s office we will set you up to be able to accept payments from HSA cards. Just give us a call at (855) 891-2600.
Does MagicPay have online reporting available?
Yes, MagicPay does have a merchant portal with extensive transaction reporting. To access the merchant portal please select your merchant plan: MagicPay Starter MagicPay Premier MagicPay Pro To obtain access to the following sites you’ll need to have a MagicPay account which you can…
Where do I call for support?
MagicPay offers an outstanding customer support line. MagicPay Starter customers receive support directly from our support team with the app provider, call 855-891-2600 ext 2 for customer support.
How do I change the bank account associated with my account?
Just click here to download the bank account change form for PhoneSwipe and return it with other required documentation via fax to 248-283-6181. The change is usually completed within 48 hours. NOTE: This form only applies to PhoneSwipe customers, all other customers please call…
Are there any transaction or monthly volume limits?
We don’t have limits like some of our competitors do. When you sign up for an account you establish your own limits for monthly sales and transaction amounts. As long as the numbers you provide are reasonable they will typically…
Are there any PCI compliance fees?
With a MagicPay Flat account there are no PCI compliance fees charged to the merchant.
How do I update my address?
Click here to download the required form for an address change. Once completed please fax it to 800-226-2273. The change is usually completed within 48 hours. NOTE: This form only applies to PhoneSwipe customers, all other customers please call 855-891-2600.