It has been a long time since we originally launched the MagicPay Premier program, operated by the Payment Jack app. Originally, Payment Jack was chosen to represent our mobile payment solution for the Premier program. Factors leading to this decision included the low monthly fee cost to the merchant, the free credit card reader, lower discount rates and the recent addition of Fanminder Offers to the platform.

Here at MagicPay we try to listen to your feedback and take it one step further, not just answer to you in words, but provide solutions by taking action. Recently we have launched the online payments option for the Premier program which means that merchants running the premier program can now enjoy online payments at no extra charge.

What is Online Payments?

Online Payments refers to the ability to accept credit cards online using a web browser. Online Payments is a whole market segment in the credit card processing industry and usually refers to E-Commerce and MOTO merchant accounts. In today’s global economy many retail businesses find themselves in need of a MOTO account, not just a traditional retail account. Reason for that is the expansion of businesses over the internet and across continents. As some transactions may take place over the phone or internet, retail merchant accounts are ineffective. Although it may be possible to manually key in credit card numbers on a retail credit card machine, it is not as organized and customized for MOTO accounts as using an online payment gateway for these transactions.

How does it work?

In order to keep the same costs to our merchants and not charge any extra fee for using the online feature, we have added the app to the merchant portal. It is accessible from any computer via a web browser that runs Java. An option called “Launch App” was recently added to the portal, allowing merchants to easily launch the actual app on the web browser and charge a credit card just as quickly and efficiently as using any other mobile device. Since the transaction will be manually keyed instead of swiped, the cost of the transaction will be as if you manually keyed it on your mobile device, with no additional charges.

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Customer Service Phone Directory

Hours of Operation:
24/7 Customer Service
Sales:
Sunday – Thursday: 24 Hrs
Friday: Closing at 4:00 PM EST
Saturday: Closed

Where Should I Call for Service?

Using the short questionnaire below, you will find the correct phone number to call for assistance.

For sales, upgrades or additional services please call 855-891-2600 ext 1.

Or email us at info@MagicPay.net

Or, click here to fill out our contact form and one of our representatives will contact you within 24 hours.

BankCard USA Customer Service / Technical Support

During regular business hours (M-F 10:00AM-8:00PM EST) - 800-589-8200

After hours:

First Data (MID starts with 4195) please call 888-339-0674.

FDR (MID starts with 5349) please call 866-597-5721.

TSYS (MID starts with 8867) please call 800-552-8227.

Blackstone

Customer Service / Technical Support: 305-718-6520 or 305-639-9590

Clover Support (VI & PR): 844-864-5449

Clover Support (US): 855-853-8340

First Data Support: 800-858-1166

Choice Merchant Solutions

Customer Service / Technical Support: 800-539-9116

Elavon

Customer Service / Technical Support: 800-819-6019 x1

Elavon - Activation: 866-451-4007 x4

Electronic Merchant Systems

Client Services: 800-615-1330

Group ISO

During regular business hours (M-F 10:00am - 9:00pm) - 800-410-4476

After hours: 800-228-0210

Maverick BankCard

Customer Service / Technical Support: 800-464-9777

NetPay BankCard

Customer Service / Technical Support: 800-366-1841

Signature Card Services

Regular Business Hours (M-F 10:30AM - 9:00PM EST): 800-631-3072 

After Hours:

If your MID starts with "4":

Customer Service / Technical Support: 800-228-0210

Voice Authorization: 800-228-1122

If your MID starts with "8":

Customer Service / Technical Support 800-622-2315

Voice Authorization: 800-944-1111

Switch Commerce / Sage

877-550-1310

Total Merchant Services (USA)

888-848-6825

Total Merchant Services (CA)

855-839-7280

Volt Merchant Solutions

Customer Service / Technical Support: 877-232-8503

Operator

If you do not know who is your merchant account provider please call our operator or email our support team to locate your account and direct you to the right phone number to call.

Diall 855-891-2600, EXT 0.

Email: info@MagicPay.net - make sure your business name is in the subject line.

MagicPay Payment Gateway

For training, billing and basic gateway questions: 855-891-2600 EXT 3.

For integration and higher level technical support: 800-617-4850.

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866-682-4131

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800-971-0997

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866-872-3729

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